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The Making of a World-Class Organization
The Making of a World-Class Organization
E. David Spong and Debbie J. Collard

Whether you are looking for tools and techniques to make your organization and processes more effective, or you are starting from scratch, this book provides you with a set of proven approaches to achieving excellence.


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Make your room reservation now! The special rate for the conference is $131. A limited number of rooms are reserved at this rate. To secure a room please contact the Disneyland® Resort by booking online 24/7 at: http://www.mydisneymeetings.com/gpcd12b or by calling (714) 520-5005, M-F from 8 am to 5 pm PST. Reservations must be made by Thursday, April 10, 2012 or before the group rooms are sold out, so do not delay. Prevailing rates may apply after this date or when the group rooms are sold out, whichever occurs first. Rooms are subject to availabilityfont size="3" align="center">

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2010 Malcolm Baldrige Award Winners

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