TOPIC: 90-Day Teams to Deploy Action Plans

WHEN: October 17, 2024, at 8:00 a.m. PT /9:00 MT / 10:00 CT / 11:00 ET

In the Baldrige Framework, Category 6 asks how you design, manage, and improve your key services and work processes. 2018 Baldrige recipient Memorial Hospital and Health Care Center (MHHCC) adopted and ‘memorialized’ the 90-day team methodology from Hill Country Memorial Hospital. It is a 10-step methodology, utilizing PDCAE (plan, do, check, act, evaluate) that describes how MHHCC carries out the action plans of their strategic plan and how they design new services. Denise Kaetzel will share how this methodology describes the 90-day team that comes together and uses these defined steps to produce results.

Leading with compassion and respect for all, Denise Kaetzel encourages and expects team members to commit to quality and excellence.  She is passionate about personal and professional growth through continuous learning, excellent patient and organizational outcomes, and performance improvement.  Denise is committed to the mission, vision, and core values of Memorial Hospital and is grateful to serve in a faith-based organization. Denise has over 34 years of healthcare and nursing experience, the majority of which is in leadership positions. She has led the Quality Department since 2007 and added Organizational Excellence to her scope in April 2019.  Denise earned a Master of Science in Nursing Leadership in 2008, and a Masters in Health Administration in 2017 and is certified in Executive Nursing.