Topic: Enabling your Strategy by putting Processes at the Center of Management

Lourdes Gonzalez is CEO of Lulu Process Design Group, a consultancy providing business process management, process assessment, change management, Lean Six Sigma, and Baldrige-based assessment services. A certified change manager, Lourdes has 25 years’ experience as an industrial engineer at Fortune 500 companies. She serves in the Malcolm Baldrige National Quality Award Board of Examiners, Performance Excellence Northwest, and Communities of Excellence 2026 examiners team.

Roger Tregear is Principal Advisor at TregearBPM with 30 years of BPM education and consulting assignments across 15 countries. His working life involves talking, thinking, and writing about process-based management. Author or co-author of six books on aspects of organizational performance improvement through process management, he has been published extensively.