This presentation will help leaders understand the value of a Baldrige-based performance excellence journey – above and beyond an award. Participants will walk away with tools to communicate the value of a performance excellence journey.
Major content:
Many organizations look at quality award programs like Baldrige as a method to gain recognition for their work. But it isn’t that easy – organizations recognized at the highest level must demonstrate role model performance. The Baldrige Award is a recognition of the hard work required to become a role model organization.
The webinar will discuss practical methods to engage senior leaders in the move from compliance to performance excellence. It will also provide an example of a leadership system to demonstrate the value of the Baldrige Framework as an integrated management system.
Key points:
The concept of “compliance” versus “excellence”
Why is it important to focus on excellence in addition to compliance?
The concept of the Baldrige-based application as a “management document”
The value of a Baldrige-based performance excellence journey – beyond an award
Paul Grizzell
President · Core Values Partners, Inc.
Paul Grizzell, President of Core Values Partners, Inc., helps organizations focus, align, and accelerate their improvement efforts using the Baldrige Excellence Framework, the China Quality Award, and the European Foundation for Quality Management (EFQM).
Paul is a Master Examiner on the Department of Commerce Malcolm Baldrige National Quality Award Board of Examiners and an Assessor for the European Quality Award. Paul is the only person to have these two qualifications, demonstrating his commitment to global performance excellence. He is a Judge for several quality award programs including the American Health Care Association. He has trained hundreds of Baldrige and state quality award examiners during 27 years of Baldrige participation. He is a senior member of the American Society for Quality. He is a frequent keynote presenter at performance excellence conferences.
Paul is co-author with Mark Blazey of Insights to Performance Excellence, Using the Baldrige Framework and Other Integrated Management Systems, published by the American Society for Quality.