California Council for Excellence

Inspiring and enabling organizations to achieve world-class results
based on the Baldrige Excellence Framework

California Council for Excellence (CCE) is dedicated to improving organizational performance excellence of California-based organizations in all sectors. CCE administers the California Awards for Performance Excellence (CAPE) program, which helps organizations achieve best-in-class levels of performance, recognizes role-model organizations, and identifies and shares best practices, principles, and strategies.

Our Services

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Baldrige-based
Assessments

Fellows
Program

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Examiner
Training

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Organizational
Membership

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Twelve California-based organizations are Malcolm Baldrige National Quality
Award Recipients!

Seek excellence.

Check out recent announcements, upcoming training sessions, and resources below

 

  • The new award criteria for use in the 2024 Baldrige Award process are now available!

    Derived from the content and concepts found in the Baldrige Excellence Framework® and literature on organizational resilience, the tailored set of criteria focuses on the drivers and indicators of resilience and long-term success, such as planning and preparation, communication and collaboration, evaluation and improvement, agility, and innovation. The criteria are organized around eight performance dimensions:

    • Leadership and Governance

    • Strategy

    • Operations

    • Operational Continuity

    • Workforce

    • Customers and Markets

    • Community Engagement

    • Finance

    This is a significantly streamlined set of criteria for the award, focused on evaluating only what is essential to identify role models of resilience and long-term success. However, it is important to understand that the changes to the evaluation process have made this possible. The first phase of the evaluation, Application Review, focuses on performance results and outcomes achieved. For applicants that advance, the Site Visit Review phase will verify performance and explore the key processes and systems that drove those results, along with various role-model characteristics.

    Baldrige Excellence Framework

    The Baldrige Excellence Framework remains the Baldrige Program’s core publication that organizations can use to guide them to role-model levels of performance. Baldrige partner Alliance for Performance Excellence programs continue to offer comprehensive assessments and other offerings based on the framework.

    LEARN MORE

  • California Council for Excellence partners with The Lean Six Sigma Company to Help Organizations Streamline Operations.

    Learn more about the partnership and all four Lean Six Sigma courses provided.

  • Explore free educational resources HERE