OCTOBER 22, 2020

Join us for a virtual 2020 Baldrige Fall Conference, October 22, 2020. Resilient leaders from across the country will share lessons learned  and insights on engaging  and nurturing employees, building a customer-focused culture, innovating in times of uncertainty, and improving operational and process performance. Learn strategies that can help transform your organization.

The conference is presented by the Alliance for Performance Excellence in partnership with the Baldrige Performance Excellence Program and is hosted by the Michigan Performance Excellence and the Wisconsin Center for Performance Excellence.


What’s on tap:


  • Engage with leaders from all six 2019 Baldrige recipient organizations:

    • Adventist Health White Memorial, Los Angeles CA

    • Center for Organ Recovery and Education (CORE) Pittsburg, PA

    • City of Germantown, Germantown, TN

    • Howard Community College, Columbia MD

    • Illinois Municipal Retirement Fund, Oak Brook IL

    • Mary Greeley Medical Center, Ames, IA

  • Hear three powerful, motivating keynotes:

    • You Can’t Fake a Great Culture  - Lindel Fields, Superintendent at Tri County Tech

    • Cultural Engineering: Using the Baldrige Framework to Shape Your Organizational DNA - John Timmerman (formerly with world-renowned Ritz-Carlton Hotel Company, Chief Scientist Gallup, and currently Vice President of Operations at Mercy Hospital in St. Louis)

    • Lead with Joy and Watch Your Team Fly! - Rich Sheridan, CEO and Chief Storyteller at Menlo Innovations, author of two best-selling books—Joy Inc.: How We Built a Workplace People Love and Chief Joy Officer: How Great Leaders Elevate Human Energy and Eliminate Fear.

  • Enjoy a mix of other presentations from 15 valuable breakouts. Featured speakers include AmpliPhi Social Media Strategies; Chevrolet; Communities of Excellence 2026; General Mills; Pewaukee School District; Studer Education; Waukesha County, and others!

  • Hone your Baldrige skills by attending one of two pre-conference workshops on October 21: Introduction to Excellence: Getting Acquainted with Baldrige Intermediate Baldrige:  Moving from Interest to Action or our very special Higher Education Summit: Leadership for a New Era in Higher Education 

  • Network with hundreds of other leaders and professionals interested in continuous improvement and performance excellence.

  • Visit our Virtual Exhibit Hall and interact with vendors and sponsors.

  • ADDED VALUE: Conference ticket holders will be able to access all presentations following the conference in our digital library.

  • EVEN MORE VALUE:  Register by September 15 and receive a special Excellence on Tap kit delivered to your home or office


For more information or to register, visit baldrigeconference.org.

Early bird rates end September 15th.

California Council for Excellence is a 501(c)3 nonprofit organization (Tax ID: 33-0542335)

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