CCE Books

Why TQM Fails And What to Do About It Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard Total Quality Management (TQM) was once touted as the management approach that would revitalize American business. Now: faced with meager improvements and deleted budgets, managers are wondering, what happened?'' Why TQM Fails and What to Do About It? is a trouble-shooting guide for all areas of quality management. You'll understand the most common mistakes organizations make during start-up alignment, and integration, and learn the actions your organization can take immediately to avoid these failures--and reap the intended rewards of quality improvement. Whether your organization is in the midst of a TQM crisis or just wants to avoid disappointing results, this pioneering reference reveals how to increase the probability of success and gain genuine, enduring support from executives, managers, and workers. Select Member Status Member Price $30.00 Non Member Price $32.00 * To purchase, select your member status and then click the buy button Reviews: Return to CCE Book Listings