 The Spirit of Service: How to Create a Customer Focused Culture : A Customer Service Strategy for the New Decade and Beyond
Thomas D. Hinton
"The Spirit of Service" is an excellent book for anyone who wants to improve their customer service performance or understand the key aspects of customer service. Tom Hinton has written an excellent field manual for front-line employees and supervisors to use to improve their service culture.
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Reviews:
"...the best book I've ever read on the subject of how we can help our employees improve their service performance."
Book Review quote to publisher
"Any company that wants to gain a competitive edge through superior customer service should make 'The Spirit of Service' required..."
Book Review Quote to publisher
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