Customer Focused Quality: What To Do On Monday Morning
Thomas Hinton, Wini Schaeffer
"Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!
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Reviews:
"This was a text that was required reading when I was in college. Now a manager of a tech support help desk for a software company, it is my strongest guiding light! Quick read, with tons of "tools". Once learned, these tools can be implemented into any business. Do your employees a favor, and keep them - read, implement and practice."
"It's nice to know that the advice and principles written in a book are still valid five years later."
San Diego Business Journal
"If there's one book ... to help your company get on the right track to long-term success, this is it!"
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