Baldridge Award Winning Quality: How to Interpret the Baldridge Criteria for Performance Excellence
Mark Graham Brown
Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. Updated annually, this book provides you with the best understanding of these exhaustive criteria. Written by one of the best-known authorities on Baldrige, it is the most recognized reference in the field. This is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address.
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Reviews:
"No other book has influenced our quality practices as much as Mark Graham Brown's book."
Martin E. Smith, Staff Director, Quality Services, Nynex Corporation
"This book contains valuable information for companies traveling the Baldrige Award journey. It is essential for companies who want greater clarity about how to achieve and retain a competitive position."
Steven L. Keleman, Ed.D, Total Quality Specialist, Cedars Sinai Hospital
"I highly recommend Baldrige Award Winning Quality as a valuable reference aid and handbook for anyone who intends to understand the Malcolm Baldrige National Quality Award criteria and move an organization ahead to achieve world-class performance."
Roy L. Sanford, Ph.D., Vice President, Quality Management, Baxter Healthcare Corporation
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