Topic: 2023–2024 Baldrige Excellence Framework

This webinar is designed to give participants an overview of the latest revisions to the Baldrige Excellence Framework booklets and their Criteria (business/nonprofit, health care, and education). The latest, two-year revision process will be explained, from the pursuit of feedback from all levels, to interviews, literature reviews, and webinars. Then, the overarching themes of the 2023-2024 Baldrige framework will be discussed, including why they were chosen based on feedback received and discussed. Finally, key revisions in each category and major section of the framework will be highlighted.

Dawn Bailey has been a writer/editor for the Baldrige Program since 2002. She served as the project manager for the 2023-2024 Baldrige Excellence Framework booklets. She holds a bachelor of arts degree from the University of Connecticut and a master’s degree in creative writing and editing from George Mason University.