Topic: The Importance of Mission in a Framework for Achieving High Reliability and Performance Excellence

Integrated approaches are only valuable if they consistently produce desired outcomes. To achieve high reliability and excellence, organizations must embrace their mission and shift from rules-based to principles-based decision-making. This conversation will explore the goals of a highly reliable organization and connect a high-reliability framework with the Baldrige Excellence Framework.

Suzie Berregaard earned a Bachelor of Science in Forestry from Iowa State University, a Juris Doctorate with Honors from Drake University Law School, and a Graduate Certificate in Healthcare Corporate Compliance from George Washington University. She is the Director of Operations for the Office of Quality Management at the Department of Veterans Affairs. Suzie is also a licensed lawyer and Nursing Home Administrator and has certifications in Human Resources, Healthcare Compliance, and Healthcare Quality.